Services and organisation

Hansel’s organisation consists of personnel of 95 experts and a Board of Directors, elected by the Annual General Meeting. The Board is chaired by Timo Laitinen, Director General of the State Treasury. The Board of Directors consists of five members, including one personnel representative. Members of the Board of Directors cannot be members of the company’s operative management.

Hansel’s Executive Committee is nominated by the Board of Directors on the basis of a proposal by the Managing Director. In 2018, the Executive Committee consisted of six people. These were Anssi Pihkala, Managing Director (b. 1963), Susanna Närvänen, Chief Category Officer (b. 1963), Eija Kontuniemi, Head of Legal Affairs (b. 1966), Kirsi Koivusaari, Director of Finance (b. 1966), Petri Kalavainen, Account Manager (b. 1962) and Mikko Saavalainen, Director of Digital Business (b. 1979, Board member as of 1 March 2018).

The members of the Board and the Executive Committee are appointed in accordance with the Government’s ownership steering principles, which are used to ensure equality, among other things.

Decisions are made in compliance with the Finnish Limited Liability Companies Act and Hansel’s articles of association. The company’s premises are in the main post office building in Helsinki. Hansel has no international operations.

Business operations

Hansel’s business operations are divided into three segments: joint procurement, tendering services and procurement development services.

Risks related to the company’s operations are surveyed with an external expert once a year, using a matrix analysis. The most recent extensive risk assessment was completed in late 2017 at which time the management identified two risk factors: the availability of personnel and changes in legislation and legal practices. The risk assessment will be repeated in 2019.

joint procurement

joint procurement refers to framework agreements and dynamic purchasing systems through which Hansel’s customers can purchase products and services. The purpose of joint procurement is to establish the general terms governing procurement contracts, such as the subject matter of procurement, prices, and responsibilities and obligations of the contracting parties. By using Hansel’s contracts, customers can ensure that their procurement processes are compliant with applicable laws, as well as facilitate the management of contracts and suppliers. During joint procurement, Hansel verifies the eligibility of suppliers and monitors that the suppliers meet their contractual obligations and eligibility conditions during the validity of the contract.

Savings are generated when sufficiently large volumes of products and services are put out to tender, and the needs of the maximum number of customers are met. joint procurement generates considerable savings for the Government, through both procurement process costs and pricing.

Hansel supports its customers in internal central tendering processes or “simplified tendering processes”. In the MinikisaPlus service, Hansel performs customised simplified tendering process on a turnkey basis.

Tendering services

Tendering services are needed when a framework agreement or a dynamic purchasing system does not exist for the procurement object. Hansel’s tendering consultants and lawyers have specific experience and knowledge of public procurement, competitive tendering and contract law. By using our expert services, customers can ensure that acquisitions are put out to tender in accordance with valid rules, with the best contractual terms possible and by considering price, quality and responsibility factors. This frees the customer’s time for other duties, reduces the procurement unit’s risks and promotes the distribution of best practices.

Development of procurement

The procurement development services support the efficiency and cost-effectiveness of procurement, as well as an organisation’s capability for reform. Experts provide analysis services, proposals and solutions for the efficient management and responsible implementation of procurement. They use varied tools and information to analyse the current status of procurement and to improve its impact. In 2018, Hansel started to offer procurement as a partially outsourced service for fairly small procurement units. Development processes are created in close cooperation with the customer.


Implementing lean in processes
The goals were to improve customer satisfaction and quality by utilising the Lean approach and service design, as well as to reduce operating costs and shorten lead times.